Contract Management, SLAs & KPIs Training | Trajlon Group

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Contract Management, Service Level Agreements and KPIs

Course Type

Short Course

Category

Procurement

Duration

5 Days

Ratings

Training Objectives

Download Brochure

Course Overview

This training offers a deep dive into Contract Management, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) designed for professionals who aim to optimize their contract management skills and understand the intricacies of SLAs and KPIs.

Through a blend of theoretical concepts and practical exercises, participants will explore the lifecycle of contract management, the significance and structure of SLAs and KPIs, and how they align with business objectives.

The course will cover the development, negotiation, implementation, and administration of SLAs, KPIs, and contracts, providing participants with the knowledge to manage these effectively within their organizations.

Target Audience

Contract Officers and Managers Procurement and Supply Chain Managers Supplier Relationship Managers Commodity and Category Specialists Supply Chain Analysts Sourcing Managers Legal department Specialists

Course Outline

Define and explain the key elements of a contract. Identify different types of contracts relevant to asset management and service delivery. Understand the legal principles governing contract formation and interpretation. Recognize the importance of effective contract management in achieving organizational goals and mitigating risks. Navigate the contract lifecycle stages.

Develop clear and comprehensive contract requirements. Draft effective contract clauses and schedules. Understand the principles of effective contract negotiation. Identify and mitigate potential risks during the negotiation process. Document the negotiation process and final agreement accurately.

Understanding the Fundamentals of KPIs Selecting and Developing Relevant KPIs Implementing and Monitoring KPIs Analysing and Utilizing KPI Data for Improvement Applying KPIs in Specific Contexts

Define Service Level Agreements (SLAs) and their purpose. Differentiate between internal and external SLAs. Identify key components of an effective SLA. Develop measurable and achievable service level targets. Understand the importance of aligning SLAs with business needs and contract terms.

Implement processes for effective contract administration. Monitor service performance against agreed-upon SLAs. Identify and address deviations from contractual obligations and service levels. Understand the importance of regular contract and SLA reviews. Manage contract changes and amendments effectively.

Utilize contract management and SLAs to drive accountability and improve service delivery. Minimize contractual disputes and manage them effectively when they arise. Improve vendor relationships through clear expectations and performance monitoring. Ensure compliance with contractual obligations and relevant regulations. Contribute to cost savings and value creation through effective contract management and optimized service levels.

Upon completion of this training, participants will be able to:

Understand the Fundamentals of Contract Management Develop and Manage Effective Contracts Design and Implement Service Level Agreements (SLAs) Monitor and Evaluate Service Performance Develop and Use Key Performance Indicators (KPIs) Manage Supplier and Stakeholder Relationships

Download Brochure!

Download this comprehensive brochure to explore the course overview, discover the key skills and knowledge you will gain, and review the detailed course outline – all conveniently accessible offline. Feel free to share this informative resource with colleagues and others who may benefit from this learning opportunity.

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Duration:5 Days
Modules:6
Traininglive classes
Group discount:Yes
Language:English

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